If you cannot find what you are looking for and need further assistance, we encourage you to visit Knowledge Base: http://kb.easeus.com/index.php
When you encounter a problem, please generate a report and send it to us so we can assist you more efficiently.
To generate report, click Generate report in the EaseUS Todo Backup main interface:
Or in the start menu application group:
Note: Please attach easeus.log file which you can find in bin folder under the installation path of our product when you encounter functional issues, and add screenshot about the error in your attachment. With these files we can locate the problem quicker and easier.