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FAQ

Please read the FAQs before emailing us, when available links can be found in the FAQs, to see if your question has already been answered.

If you can't find the answers, please contact us.

General Questions

• Why is there still a prompt asking me to reinstall the product after the whole installation process?
• Which Operating Systems does Todo Backup support?
• Is there any limitation when creating bootable CD with USB drive?
• Where is the Snapshot file stored?
• Why I cannot find the image file following the target path?
• How can I enter Pre-OS mode?
• Is dynamic disk and GPT disk supported?
• Why cannot I clone it to a smaller disk when there are some errors on the source disk?
• Can I use Windows 7 AIK to build an EaseUS Todo Backup Free WinPE rescue CD/DVD in Windows XP?
• Why I failed to create a WinPE bootable disk after I followed all your instructions?
• How to solve "Driver not installed successfully, please reinstall EaseUS Todo Backup" error?
• What editions of Exchange Server does EaseUS Todo Backup work with?
• What editions of SQL Server does EaseUS Todo Backup work with?
• What editions of Small Business Server (SBS) operating system does EaseUS Todo Backup work with?
• Do I need to stop the Exchange Server to perform a backup?

Backup Questions

• Why I got an incremental image file with nearly the same size as original full image?
• How to modify the parameters of backup plan?
• Is network backup supported?
• Can I backup the partition or disk to the CD/DVD?
• Can I select CD/DVD as the storage destination of backup plan?
• Can I backup the whole disk?
• Can I compress the image file when I backup?
• Can I split the image file when I backup?
• Can I encrypt the image file, for example, the password?
• Can I exclude the temp files/page files, as they are large but useless?
• What should I do if EaseUS Todo Backup asks me to do a sector-by-sector backup?
• There are many image files after backup. Why?
• There are many image files after backup, which image file do I choose to restore?
• Is disk/partition incremental backup supported?
• How to solve "Copy-on-write mechanism error, please close other programs and try again" error?

Restore Questions

• How can I know the exact content in the image file?
• How can I restore the system when it crashed?
• Can I change the partition size when I restore?
• Can I change the partition type when I restore a partition?
• Can I restore the file to its original destination?
• Why cannot I select the protected partition(s) as destination when restore?
• Why cannot I restore the Operating System under Windows Operating System?
• Why cannot I boot from the destination disk after restoring or cloning disk in Windows?
• Why cannot I boot from the destination disk after restoring or cloning disk by bootable CD?
• Why cannot I boot from the destination disk after restoring partition by bootable CD?
• Can it be restored if the Operating System is installed on RAID or the backup image files of partition/disk are saved on RAID by creating bootable CD?
• Why is the restore point of Operating System unavailable or some registration information of software activation lost after restoring or cloning disk in Windows?
• Why does it fail to boot after restoring or cloning disk in Windows 2000/XP/2003?
• Can I restore exchange backup to alternative location with EaseUS Todo Backup?

Purchase Questions:

• How to buy EaseUS Todo Backup?
• Is your online order secure?
• How to get a copy of the invoice for my purchase?
• Can I also get a CD version besides the download?
• What is the EDS (Extended Download Service)?
• Can I download the utility again since I lost my programme?
• Do you accept Purchase Order?
• Is there any other payment method other than credit card?
• How can I get the VAT exemption that I'm qualified to enjoy?
• Can I remove the single license utility from one machine and then use it on another?